fbpx
Close

Frequently Asked Questions

When will I receive my order?

Orders are processed in the order they are received, and shipped out to you as soon as possible! In stock items are shipped within 1-3 days, custom orders are shipped within 3-5 days AFTER we have received your approval of your proof. (The sooner you respond to your digital proof, the sooner you will receive your item!) WE WILL NOT SHIP AN ORDER UNTIL YOU SELECT YOUR FONT FROM OUR FONT SELECTOR TOOL AFTER YOU PROCESS YOUR PAYMENT.

 

We are able to RUSH your order for an additional fee. Please comment that you need us to RUSH MY ORDER option at checkout. You may also Pick Up your order. We are located in Lancaster, PA. Please use the Pick Up option at checkout and we will contact you as soon as your order is ready.

 

What is a digital proof?

If you require customization beyond our current Font Previewer, we will send you a digital proof via email. This will be a computer generated a rendering of your exact customization request.

 

Please note, your order includes 1 complimentary proof per item in the style selected + 1 minor adjustment (ex: change the letter casing from upper to lower). Major adjustments include font changes which will incur an additional fee of $5, as this requires a new design to be created from scratch. Fonts are computer generated and we cannot always change how the lettering appears.

 

Can you create a piece using my own artwork, monogram or logo design?

Yes! We can create pieces using your own lettering, graphics or logo.

 

What size sign do you recommend?

We recommend a 30” or 40” size sign for above cribs. Please note that the more letters in the word/name, the shorter the letters will be. A name like Jack will have more height than a name like Alexander.

 

The most common size purchased for Wedding Backdrops is 40”. It is extremely helpful to know the size of your space/wall to determine which size will look most appropriate.

 

We recommend our 6” cake topper size for most cakes, however there may be exceptions. Please know the top-tier size of your cake and order within two inches of that tier. For example, an 8” top tier would look best with either a 6” or 7.5” size option.

 

Party Backdrop signs to go above a styled dessert table look best with a 30” – 40” sign. However if you are stacking your words, we recommend 24” – 30” individual words.

 

For 8 foot x 8 foot greenery backdrops, we recommend either two 40” or 30” signs side by side OR three 40” or 30” signs stacked/staggered.

 

We are able to create any sized piece within our 40” long x 28” high cutting space. For example, we can create a 120” long x 60” high backdrop using multiple 40” long signs.

 

What should I use to hang my sign?

We do not supply hardware as we know each sign is displayed on a different surface. We recommend command strips or small nails to hang your sign. Our signs (with the exception of shiplap) are light enough to be hung from a curtain rod with fishing wire for party backdrops.