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Domestic orders will ship via USPS Priority Mail.
International orders will ship via USPS First Class International Mail (contents weighing under 4 lbs) or USPS Priority Mail International (contents exceeding 4 lbs). Please note, all applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. We take care in packaging your items which do require additional support to ensure the safe transportation of your beautiful wooden or acrylic pieces.
– All orders are reviewed and packaged with the highest care to ensure safe transportation. If there are any discrepancies upon receiving your order, please contact us upon receiving your package.
We are not held responsible for weather-related delays that may occur during transit. Custom orders will remain final sale. Please note that a shipped item does not mean it is delivered, it means that your item is in transit. A delivered item means your package has reached the destination provided.
In the unfortunate event that your package arrives damaged, please contact us immediately. We will send a new replacement item(s) out right away using the same shipping method.
Please double check your shipping address entered at checkout. We are not responsible for an insufficient address or returned shipment.
ALL CUSTOM ORDERS ARE FINAL SALE. Once the production of a custom order is in progress, orders cannot be changed. It is the buyers’ responsibility to thoroughly review the digital proof. Orders will be produced exactly as approved. DIGITAL PROOF APPROVAL IS REQUIRED BEFORE WE CONTINUE TO CREATE YOUR CUSTOM PIECE.
We offer a reduced price for items purchased in bulk. The discount varies based on the number of items and other factors. Please contact us for further information regarding bulk discounts.